Return Policy

At Bing Bang, we want you to be fully satisfied with your purchase. If for any reason you're not, we offer returns in the form of store credit. Please review our return policy below:

Returns Eligibility

We accept returns for items that meet the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • The item must be unused, unworn, and in the original packaging.
  • Items marked as final sale or clearance are not eligible for return.
  • Customers must provide proof of purchase (order number or receipt) when requesting a return.

Return Process

  1. Submit a Return Request: Contact us at bingbangdxb@gmail.com to initiate a return. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Approval: Once your request is approved, we will provide you with return instructions and the return shipping address.

  3. Return Shipping: Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure safe delivery.

Store Credit Refund

  • Once we receive and inspect the returned item, we will issue your refund as store credit. The store credit will be added to your Bing Bang account and can be used for future purchases.
  • Store credit does not expire and can be used on any item in our store.
  • Please allow 5-7 business days for the store credit to be processed after we receive your returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@bingbangstore.com within 7 days of receiving the item. We will arrange for a replacement or issue store credit for the full value of the item.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase for store credit and place a new order.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made items

Contact Us

For any questions or assistance with your return, please contact us at info@bingbangstore.com. We're happy to help!